FAQ
Frequently Asked Questions
Find quick answers to common questions about our cleaning services, scheduling, and more.
We’re here to make everything as clear and simple as possible.
We recommend that you provide a vacuum cleaner, mop, bucket, broom and all purpose cleaner. Please refer to what is included in the cleaning session to know more.
Our cleaning services include dusting, wiping, vacuum cleaning rooms and bathrooms. You can add specific requests based on your home's needs.
No, octopus is a marketplace connecting customers with qualified registered cleaners.
If you wish to delete your account, please follow these steps:
We are easily accessible anytime to hear your feedback - you can reach us directly through WhatsApp through Contact Us
It depends, we could be fully booked or we do not cover your location yet.
charges are incurred when you cancel your bookings before the worker confirms that they are on their ways .
After properly pinning your location on the map, you can proceed to schedule a single visit or browse our packages. A popup will indicate that we do not cover your location yet.
No, you need to have your own cleaning tools at home.
It is mandatory for the client to be at home. We extend our services to family homes only, and are unable to provide the service if a female over 18 years of age is not present during the time of the visit.
The cleaners are available everyday from 8:00 am to 9:00 pm. We will match you with the closest cleaner to you once the order gets confirmed.
To know more about our price per hour, click on Book a single visit in Home section or browse the discounted packages prices. Prices include
transportation cost.
Our workers are available 7 days a week. the earliest visit will be at 8 am. the last booking time will at 9 pm
You can cancel before the worker gets on their way. the worker will contact you 5 minutes before they arrives. If you don't respond. the worker will leave and will charge you 100% of the visit fee.
It is mandatory for the client to be at home. We extend our
services to family homes only, and are unable to provide the service if a female over 18 years of age is not present
during the time of the visit.
We are easily accessible anytime to hear your feedback you can reach us directly through whatsapp, or email us at support@octopus.com.sa
You will receive a notification of the visit's status and a reminder prior to your booking.
Cancellation charges only apply if you cancel or reschedule your session after the workers gets on their way. Fees will be 100% of your total cleaning session. Otherwise, no cancellation fees will be incurred.